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    Ready to move forward?

    You are guaranteed to receive expert advice with debt management solutions best suited to the client’s financial situation. We not only aim to help clients reduce expenses, save funds, lower interest rates, but educate clients on how to manage their money.

     Be relieved from debt pressure

     Be in a safer place financially

     Have support from professionals

      Get free advice

      Email mePhone me

      ezDebt tips and advice

      Want free advice from debt professionals? Read our top saving tips for clever ways to save and stay out of debt

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      Money-saving Tips for a Debt-free Easter

      For South Africans, the Easter holidays are synonym with family trips over the long weekend and overindulging at the festive lunch. Expenses can quickly add up, but they don't have to. The last thing you want to worry about on Easter is getting into more debt. The...

      From the National Credit Regulator

      These awesome debt survival tips from the NCR give sound solutions on how to handle your debt. Click on them to enlarge

      Here’s the answer to your question

      If you had questions about anything to do with debt review you can find the answer below. Call us on 021 180 4554  if you have further questions.

      How much will I have to pay to the credit providers each month?
      A trained ezDebt consultant will go through the your budget and advise on the optimal affordable amount which is available to pay credit providers. This amount will be determined after the clients living expenses and those of their dependents, have been accounted for.
      When I am under debt review, will my outstanding debt keep growing?

      Debt review in South Africa was implemented in 2007, as a means for regulating unethical debt management companies and practices. ezDebt is a debt management company situated in Cape Town, which targets South African consumers struggling with debt.

      In the past, when under debt review in South Africa, it may have been possible for outstanding debt to keep growing. However, according to the new industry rules, debt counselling rules engine that was implemented in February 2011, the problem has been eliminated and when you are under debt review, your outstanding debt will not continue to keep growing.

      ezDebt expert financial consultants are responsible for implementing debt review in an ethical and proficient manner. With an acceptable debt repayment plan,ezdebt has mandates with the banks in South Africa, as well as a vast array of other Credit Providers, to reduce interest rates as low as 0% for unsecured debt, and as low as 7.5% for secured debt (repo +2%). Once ezdebt is able to secure such an agreement, debts will certainly be reduced over time.

      Approximately 80% of ezdebt clients solve inside debt counselling rules engine and the remaining 10% solve outside debt counselling rules engine. This means ezdebt manage to make agreements with credit providers on behalf of over 90% of their clients, extending terms and reducing interest rates to 0% if necessary.

      This allows ezdebt to liberate the vast majority of debt review clients in South Africa from unsecured debt within 60 months. The first step involves sending proposals to the banks within 20 business days of applying for debt review.

      Many banks will amend the interest rates on the client’s debt from the date that they accept the proposal, thereby halting the growth of debt. If clients miss a payment after this agreement has been made, the original interest rate may be reinstated, thus making it an imperative that payments are made on time every month.

      ezdebt debt review services are implemented to help South African consumers generate wealth and contribute to the development of the country.

      Do I have to attend an interview in order to apply for a debt solution?
      No you don’t have too. A formal interview conducted on the ezDebt premises is not required in order to purchase a debt solution. Most debt related processes can be handled over the phone, however, certain documents need to be signed by clients and returned to the debt counsellor.

      Signing up for one of ezDebt effective and trustworthy debt solutions is done over the telephone and via email. This ensures that process is conducted as quickly and conveniently as possible, to save you time and money.

      ezDebt application process is 100% safe and reliable, as one of ezDebt expert financial consultants will assist you every step of the way. All personal and financial information is kept confidential and the appropriate steps are made by the company to make sure the client is protected.

      On a daily basis, ezDebt financial consultants and client services team are available to discuss financial queries and service related topics at any time, thus enabling you to stay on top of your debt situation.

      ezDebt also ensures that all employees follow the company values; service excellence, pride, growing people, forward thinking, integrity and accountability in order to conduct business in the most effective and ethical way.

      Can I apply for debt counselling if I am unemployed?

      Unfortunately, clients are not able to apply for debt counselling if they are unemployed. However, if the client is married “in a community of property” and their partner works, then the client will be allowed to apply for debt counselling as a joint application.

      There are various requirements that need to be met in order for one to qualify for debt counselling. Debt counselling is best suited to South African consumers who are;

      1. Struggling to meet their debt repayments on time
      2. Unable to pay off their debts after taking into account all expenses and income
      3. Currently employed and earning a monthly income
      4. Deemed over-indebted (At the end of the month, you owe credit providers more than what you can pay for)

      Unfortunately, ezDebt is unable to offer their services to South African consumers who are unemployed and are not earning an income. This can be attributed to the fact that you have to receive a monthly income in order to pay for your current monthly debt installments.

      Although ezDebt will reduce your interest rates and extend your debt repayment terms, allowing you to pay a smaller monthly installment, you still have to be able to afford that installment so that they can eradicate all of their debt.

      However, for South Africans that are married “in a community of property” and have a partner that is currently employed and earning an income, then you may qualify for debt review as a joint application.

      It is essential that you find employment as quickly as possible in order to contribute to the debt review process and become debt free as soon as possible. ezDebt believes that consumers should be able to generate wealth on contributions to their own personal development, as well as to the development of South Africa.

      If you are currently employed and over-indebted in order to apply for debt counselling follow the below steps:

      1. Fill in “The Free Callback Form” on

      2. Receive a financial assessment, advice and debt review

      3. Provide your:

      • South African Identification Booklet

      • Bank Statements

      • Latest Payslip

      • Substantial monthly funds to meet monthly debt repayments

      Will debt counselling impact my employment opportunities?
      When going under debt review in South Africa, certain individuals have faced a number of difficulties in the past with regards to employment opportunities. This is due to the fact that when the debt counselling process was introduced in South Africa, many employers did not have the correct understanding of how it actually worked. However, today, signing up for debt counselling should not have any impact on your current job or on future employment opportunities and prospects.

      Debt counselling in South Africa was developed and introduced in 2007 as a positive rehabilitation process to assist South African consumers struggling with debt and is viewed in a positive light by most employers.

      In most occupations, it is generally vital that you are able to show that you can manage your personal finances correctly, especially if your occupation entails advising others on money management and financial products. This can be attributed to the fact that most employers will feel that if you cannot manage your own money properly; you will not be able to give other individuals sufficient financial advice.

      Debt counselling is a voluntary process and thus, by taking your own initiative to sign up for the process, you are taking a responsible step towards repaying your debts and showing your employer that you are making an effort to manage your finances properly.

      When you do not meet your debt repayments and address your debt problem, you will accrue defaults and judgements against your name. Judgements and defaults will show that you are failing to address your debt problems and take responsibility for your actions. Employers are most likely to view this in a negative light and will be hesitant to hire you.

      ezDebt deals with clients from a variety of industries. Most importantly, however, ezDebt interactions with clients are strictly confidential and will not notify employers about the client’s debt review status.

      If you are looking for a new employment opportunity and an employer conducts a credit check whereby they notice that you are under debt counselling, it should not have an impact on your chance to obtain the job. However, if necessary, ezDebt can provide clients with a letter stating that they are under debt counselling and inform the employer about the process.

      If I am under debt counselling, can I get a job overseas?
      You are able to move and work overseas, however, ezDebt insists that clients advise them beforehand. As long as clients continue to make monthly payments, they can stay on the debt repayment plan
      Can I still rent property if I am under debt review?
      Debt review is not a credit agreement, therefore allowing clients to rent the property if they are in the process.

      ezDebt can provide a letter to the clients letting agent or landlord indicating the amount needed for the rent payment is available in the clients budget. The vast majority of agents will accept this, therefore please notify ezDebt if there are any problems in this regard.

      Can I exclude bonds (home loans) from debt review?
      ezDebt does not recommend that you exclude your home loan from the debt review process. The National Credit Act implemented the inclusion of your home loan in the debt review process, to assist consumers with keeping their homes. The NCA requires that all debt agreements are included in the debt review.

      The National Credit Act implemented the inclusion of your home-loan in the debt review process, to assist consumers with keeping their homes. The NCA requires that all debt agreements are included in the debt review. In addition to including your home loan under debt counselling, the following tips should be taken into account and will assist with making sure you are able to pay off your debt in no time.

      Reducing interest rates on all current debt repayments, as well as other debt expenses, with the process of debt counselling is a beneficial solution until you have paid off all of your unsecured debts and therefore, it will allow you to go back to your normal home loan repayments.

      When under debt counselling it is best to include your home loan as a defined debt repayment on your home loan with being included in the debt review. The debt repayment should either be equal to or approximately 80% of the contractual repayment. This would extend the repayment terms by 20%, making the monthly debt repayment an affordable amount.

      Debt counsellors will assess your credit agreements and determine whether you have been a victim of reckless lending. In the event that credit has been recklessly lent to a consumer, a court can be approached in order to declare the debt as reckless and the repayment of that debt will be written off. This will ensure that the client is placed in a better financial position and increase the affordability of their debt.

      Debt counsellors will efficiently review your living expenses and financial situation by drawing up an affordable monthly budget and making sure that you have made the maximum amount of your funds available for debt review. This will give credit providers peace of mind, as they will know that a debt counsellor is contributing the consumer’s maximum amount towards settling their debt.

      Can I apply for more credit or use my credit cards while under debt review?
      No, clients will not be allowed or able to apply for more credit or use their credit cards, while under debt review

      The process

      Debt counselling is a debt rehabilitation process, which enables South African consumers to take control of their financial situation and bring them back to financial well-being. Clients will not be allowed or able to apply for more credit or use their credit cards, while under debt review. ezDebt asks client’s to destroy all their credit cards or return them to their credit providers, in order to prevent them from being tempted to take out additional credit and further deteriorate their financial situation.

      Clients that fail to adhere to the requirements and take out further credit during the plan will face serious repercussions. Credit providers may terminate the client’s debt review and start legal proceedings.

      Once you have completed the debt counselling process, a clearance certificate will be issued to you, which will state that you have been rehabilitated through the Debt Counselling process. This will be used to remove all listings from your credit bureaus that you are under Debt Counselling, as it will state that you have solved your debt problem. You will then be able to take out credit.

      A Form 17.4, will be issued in addition to this, which is a debt counselling cancellation form. This will also remove you from all credit bureaus. If you wish to cancel your debt

      If you wish to cancel your debt review before you have paid up all of your debt, your outstanding debt will remain and you will resume to the original instalments.

      A Clearance certificate needs to be issued meaning you have been rehabilitated through the Debt Counselling process, this will remove all listing from credit bureaus that you are under Debt Counselling.

      If you are still under Debt Counselling you will not be able to access any form of finance as this will violate the contract you have with your current creditors. If you have received your clearance certificate or cancelled your Debt Counselling you will then be able to apply for finance through the usual process.

      What happens once debt review has been completed? Can I buy a house, car, etc?

      While a client is under debt review, the credit bureaus will flag their profile as ‘under debt review’, which will prevent the client from borrowing any more funds during the process. However, once the client has paid off their debt, ezDebt will send a clearance certificate to the creditors, notify the NCR, as well as the credit bureau, via the NCR Debt Help system

      Before understanding what you are allowed to do once the debt counselling process has been completed, it is important to understand what happens during the process and why you are unable to take on additional credit while under debt counselling.

      When a client signs up for debt counselling, ezDebt expert debt counsellors will ensure that all credit bureaus and credit providers are notified that the client is now under debt review. The credit bureaus will then proceed by flagging the client’s profile on their system as ‘under debt review’.

      This is done in order to ensure that the client is prevented from taking on more credit. The debt counselling process is implemented to rehabilitate client’s financial situation and taking on additional credit will be detrimental to gaining their financial well-being.

      However, once the client has paid off their debt, ezDebt will send a clearance certificate to their creditors, as well as notify the National Credit Regulator (NCR) and the credit bureau via the NCR Debt Help system. Consequently, credit bureaus will be prompted to remove the ‘under debt review’ flag from the client’s profile, thus now allowing the client to take out credit.

      Therefore, your clients have paid off all their debt under debt review; you are free to borrow credit again and will be allowed to purchase a house, car, etc.

      It is, however, essential to make sure that once you have completed debt counselling and managed to sort out your financial situation that you do not rush into taking on more debt. Some people find the process of coming out of debt counselling slightly daunting as they are nervous about getting back into debt, whereas other people rush straight back into the credit process.

      Trying to get by on a daily basis without incurring any additional debt can be tricky, especially with the rising cost of living. It is important that you stick to a monthly budget and constantly review it, as well as focus on saving and investing in order to grow your money.

      If married in community of property, does my partner need to apply for debt counselling?

      Yes. If clients are married in community of property, they are classified as one estate, thus both the clients have to apply as a joint application.

      In order to understand how being married in community of property impacts whether both you and your partner need to sign up for debt counselling, you first need to understand what exactly debt counselling and debt consolidation is.

      Debt counselling is considered as a legal process, which was enforced by the National Credit Act in 2007, in order to help over-indebted South African consumers repay their debt. It differs from debt consolidation, as debt consolidation is a loan which is taken out to replace smaller debts with one big amount, in order to reduce the interest rates and thus, save you money.

      If you are married and you are struggling with meeting your debt repayments and keeping on top of your financial situation, your marital status will impact your steps going forward to sort out your debt problem.

      Depending on whether you are married inside community of property or outside of community of property, it will determine how you will go about solving your debt.

      If you are married in community of property or according to a traditional marriage, both you and your spouse have to apply for debt counselling and follow through with the process together. This is due to the fact that when married in community of property, as a couple, you are classified as one single joint estate, according to the law. Therefore, all assets and debts are considered as joint too. You both remain responsible for the repayment of the debt and you will both remain under the debt review process.

      However, it is important to note that until both partners have signed the debt counselling application form, one individual spouse is not valid for the process. A partner, who does not sign the application form, cannot be included in the debt counselling process by default.

      When couples get married in community of property, they are basically marrying each other’s finances. It is essential that couples speak to each other openly and honestly about their financial situation, before getting married, so that they are well aware of what exactly they are getting into.

      To sum everything up, if you are married in community of property, both you and your partner need to apply for debt counselling.

      Will debt counselling cover all my debts?
      ezDebt will include home loans, vehicle finance, credit cards, overdrafts, store cards, personal loans and microloans in the debt counselling process. We will then look at the client’s monthly income and expenses in order to make expert recommendations about the amount the clients can afford to pay each month.

      Once we can agree on a repayment plan that works for both the client and the creditors we will mediate the agreement between the two parties.

      Will my details be sent to the credit bureaus and my credit providers if I apply for debt counselling?
      With regards to debt review, all credit bureaus and credit providers will be notified that the client has applied for the debt solution. However, with ezDebt debt management solution, only the client’s credit providers will be notified.

      ezDebt has implemented many rules and regulations in order to ensure that consumers are looked after and given the best service possible.

      With regards, to ezDebt debt solution debt review, all credit bureaus and credit providers will be notified that the client has applied for debt review with ezDebt.

      However, with ezDebt other, viable and credible debt solution, debt management, only the client’s credit providers will be notified.

      What is the difference between debt review, administration and sequestration?
      Debt review, Administration and Sequestration are viable debt solutions, however, Debt Review is the only option offered by ezDebt to South African consumers struggling to make their debt repayments are faced with financial difficulty.

      Debt review, Administration and Sequestration are viable debt solutions, offered by ezDebt to South African consumers struggling to make their debt repayments are faced with financial difficulty. All debt solutions are implemented through ezDebt systematic business processes, however, they have several differentiating factors.


      Administration is a debt solution implemented by ezDebt whereby the client’s current debt instalments are reduced and the credit providers receive a debt repayment once every three months. It is a legal process whereby the debt repayment terms are extended, but the downfall lies with the fact that the process is lengthy and takes much longer than debt counselling.

      • Interest rates are only reduced to 15.5%
      • The terms of the repayments are extended indefinitely
      • Payments are only distributed every 3 months (interest adds up)
      • Is only applicable for debts that total less than R50 000
      • The fees are 12.5% + VAT + distribution costs per month
      • Clients payment often becomes a salary deduction, so your employers will find out


      Sequestration is another debt solution but is not offered by ezDebt. The process entails selling an individual’s current assets in order to pay off or lessen their current debt. In addition to this, the court will appoint someone to manage the client’s money and thus, it is an expensive process.

      • Clients are forced to sell all their personal assets eg. home, car, furniture, valuables.
      • The process will cost clients at least R20 000 in legal fees
      • Sequestration is not an option unless it is in the credit providers’ best interests, thus the client needs to offer at least 15% of what they owe
      • Rehabilitation is only possible after a period of five years.

      Debt Review:

      Debt review is a debt management solution implemented in order to assist South African consumers with solving their debt problems. The process of debt review will ensure that the client’s debt repayment plan is extended and their current interest rates are reduced, as a professional ezDebt financial consultant will negotiate with the client’s credit providers. The following information sums up the debt review process:

      • ezDebt will restructure your debt after assessing your financial situation
      • ezDebt will negotiate your debt repayments with credit providers
      • Debt repayments are consolidated into one affordable monthly repayment, paid to an NCR regulated payment distribution agency
      • Debt repayment terms are extended
      • Once debt repayments have been made, credit bureaus will be notified and credit records will be adjusted.
      • Banking fees are reduced and costs are cut, saving you money.

      Debt review, administration and sequestration are all solutions targeted at solving the debt problems South African consumers currently face.

      Why do credit providers not reduce interest rates in all cases?
      As per the National Credit Act, the credit providers do not have to reduce interest rates. The good news is that many credit providers are willing to reduce interest rates so that a consumer can get out of debt in a reasonable period of time.

      As per the National Credit Act (NCA) credit providers do not have to reduce interest rates.

      The good news is that many credit providers are willing to reduce interest rates so that a consumer can get out of debt in a reasonable period of time.

      If the debt is to be settled in 60 months or under (for unsecured debts such as personal loans, store cards and credit cards) than most credit providers will accept the new payment plan. If the proposed new payment plan is over an excessive period of time, then many creditors will reject the proposal and there will be no reduction in interest rate.

      How long does blacklisting last in South Africa?

      You will remain blacklisted in South Africa as long as the debt is not paid, it stays there for as long as the debt is owed.

      However once the debt is paid in full, then the company who blacklisted you on ITC needs to send a letter to them informing them the debt has been paid & to give permission to remove it.

      For the quickest and safest way to remove your blacklisting status in South Africa, enter the debt review process with ezDebt and take your first steps to clearing your name.

      What if I am under debt counselling and I am sent legal documents?
      You must notify ezDebt immediately, by calling 021 180 4554. The documents may be an S129 letter informing the client that legal action has started, or a summons has been submitted.

      ezDebt expert debt consultants will be able to assist you in taking the right course of action.The documents may be a S129 letter informing the client that legal action has started, or a summons has been submitted.Either way, credit providers cannot start legal action if the client has applied for debt review before they send the S129 letter.

      What do I do if a credit provider phones or harasses me?

      ezDebt suggests that clients advise the credit providers that they have applied for debt review in terms of section 86 of the National Credit Act. If the credit providers ask for proof, clients will be able to show them their ezDebt receipt.

      If the credit providers ask for proof, you will be able to show them the ezDebt receipt. Clients should also request that the credit providers contact ezDebt. If the credit providers do not desist in this practice, please send a complaint through to

      On many occasions, credit providers sell their books of debt and thus, clients can be harassed by another debt collector. Debt collectors still have to follow the national credit act, therefore allowing clients the right to threaten to report them.

      What if I a credit provider tries to make a new arrangement directly with me?
      Clients should never make any promises or arrangements with a credit provider without first discussing the matter with ezDebt. This tactic is often used by credit provider staff who are working under commission, or by debt collection firms working on behalf of the credit providers.

      Why use a debt review solution

      ezDebt can assure you that we offer excellent service. If you are under debt review with us we would have already negotiated with your creditors on an affordable repayment plan.

      To date, ezDebt has helped more than thousands of clients and are currently achieving a 90+% success rate.

      If a credit provider or debt collector contacts you, the best option would be to contact ezDebt straight away and we will advise you on the best debt solution for your needs.

      Never make any arrangements with a credit provider without discussing it with us first, as this can have a negative impact on your entire repayment plan with the other credit providers.

      Be warned by debt collectors

      Unfortunately, certain debt collectors will use dishonest and illegal tactics in order to trick you into defaulting on your debt review payments in order to pay them instead.

      Be aware as debt collectors may pretend that you are not under debt review or that they have terminated your debt review. They are by no means allowed to take this sort of action.

      Therefore, if you are at all concerned or confused at any time whilst under debt review, it is vital that you contact ezDebt

      What is reckless lending?
      Reckless lending occurs when a credit provider lends money without doing an affordability assessment on the consumer. If you feel you have a case of reckless lending get in touch with ezDebt.

      Reckless lending is something that has become a vital concern of ezDebt, as many South African consumers have fallen victim to it. If you feel you have entered into a credit agreement and witnessed a case of reckless lending, immediately contact ezDebt.

      According to the National Credit Act, the regulations about reckless lending go as follows:

      80. (1) A credit agreement is reckless if, at the time that the agreement was made, or at the time when the amount approved in terms of the agreement is increased, other than an increase in terms of section 119(4)-
      (a) the credit provider failed to conduct an assessment as required by section 81(2), irrespective of what the outcome of such an assessment might have concluded at the time; or
      (b) the credit provider, having conducted an assessment as required by section 81(2), entered into the credit agreement with the consumer despite the fact that the preponderance of information available to the credit provider indicated that-
      (i) the consumer did not generally understand or appreciate the consumer’s risks, costs or obligations under the proposed credit agreement; or
      (ii) entering into that credit agreement would make the consumer over-indebted.

      According to ezDebt South Africa’s, an account will be considered as reckless if:

      • The credit provider didn’t do an assessment
      • The client did not understand the risks of the credit
      • The credit caused the client to become over-indebted
      • It is a complete defense for the credit provider to say that the client was dishonest.

      Reckless lending can be identified by the following:

      The client’s net income is less than their debt obligations per credit report
      No recent change of circumstance or accounts taken out afterwards
      No fraudulent activity by the client
      The credit agreement will have to have been entered into after the 1st June 2007, and the information on the agreement would have to be correct at the time of application so that the information you have given to the credit provider is truthful. If the credit agreement is reckless then we would recommend taking this to court and the magistrate would be able to make a judgement on the matter.

      Reckless lending does not apply to agreements before June 2007 or any of the following:

      • A school loan or student loan
      • An emergency loan
      • A public interest credit agreement
      • A pawn transaction
      • An incidental credit agreement


      Is debt review better than making other arrangements?
      Under debt review, clients are legally protected, as long as they pay their rehabilitation payments on time, every month. Debt review can be considered as a much better option for eradicating debt as opposed to making other arrangements, as the process is more efficient, safe and will ensure that you are debt free within a period of five years.

      At ezDebt, the debt review process is implemented by our trustworthy and professional financial consultants, thus making sure that the clients are provided with excellent service.

      Is debt review legal?
      The debt solution was introduced in South Africa by the National Credit Act in 2007. When under debt review, South African consumers are legally protected and given rights by the National Credit Act, as long as they keep up to date with their debt rehabilitation payments. Your debt counsellor will deal directly with your credit providers, thus meaning that creditors are not allowed to hassle or threaten you for money.

      How to submit for debt review
      The debt review process also enables you to make one monthly instalment to a payment distribution agency and therefore reduces the stress and trouble associated with having to keep up to date with multiple debt repayments.

      A debt counsellor will also negotiate a new debt repayment plan with your creditors by extending your debt repayment terms. Lower monthly instalments will also be arranged, as credit providers will make sure that you pay less in instalments by renegotiating your interest rates and having them reduced. Debt review will save you money and leave you with greater means for living expenses.

      More importantly, however, debt review can also be considered as an educational process. At ezDebt, our expert financial consultants will draw up a new and affordable budget that will assist you with managing your money properly and provide you with the means to cut down on expenses where possible. The budget will be tailored to your personal requirements and specific household needs.

      Debt review will give you peace of mind and reduce your stress, as your debt situation will be under control and governed by the process. Overall, debt review is definitely a reliable and more suitable option for solving debt problems.

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